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Support

Last updated: April 29, 2026

How to get help

Most questions can be answered in seconds — start with the FAQ below before emailing us. If you don't find what you need, the contact addresses at the bottom of this page route to a real human, usually within one business day.

Frequently asked questions

How do I create a community?

Head to /communities and click the "Create" button, or use the + icon at the bottom of the server rail on the left side of the app. You'll be asked for a name, an optional avatar, and a slug for your invite URL.

How do I join a community?

You can browse public communities at /discover, paste an invite link directly into the URL bar, or open the join modal from the server rail and enter the invite code a friend sent you.

I can't sign in or my verification email never arrived.

First, check your spam or promotions folder — verification mail comes from noreply@kachd.com. If it's not there, request a new verification link from the sign-in page. Still stuck? Email accounts@kachd.com from the address on the account and we'll sort it out.

How do refunds work?

See our refund policy for the full details. In short: subscriptions can be cancelled any time and prorated refunds are considered case-by-case. File purchases follow the seller's stated terms, with a baseline 24-hour window for clearly broken downloads.

I want to delete my account.

Account deletion is self-serve. Open /dms/settings and scroll to the Account section. Deletion is permanent — your profile, sessions, and personal data are removed within 30 days, and database backups rotate out shortly after.

How do I report content?

Every message has a report button in its context menu — that flags the message to the community's moderators and (for severe issues) the platform team. For copyright takedowns, use the form at /dmca-policy.

I've been banned or suspended.

If you believe an action against your account was a mistake, email appeals@kachd.com from the address on the account. Include your username and a brief description of the action you're appealing — we'll review and respond.

How does pricing work?

The Free tier is always available with no credit card required. Paid tiers (Creator, Pro, and Vault) unlock more storage and lower marketplace fees — full details are at /pricing. You can upgrade, downgrade, or cancel at any time from your account settings.

Contact

We try to keep inboxes specific so your message reaches the right person quickly:

Service status

Check live system health at status.kachd.com. If something looks broken on our end, the status page is the fastest way to confirm before you reach out.

Operator

Kachd is operated by NorfBay LLC. For legal correspondence, contact legal@kachd.com.